Frequently Asked Questions

This Agreement was last modified on 18th february 2016

What Shipping Methods Are Available?

We currently accept the only PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout

How Long Will it Take To Get My Package?

Orders typically ship within 5-20 business days. Shipping times vary based on the product and destination.

We’re actively following developments concerning the COVID-19 outbreak. Our top priority is to continue providing uninterrupted service to you and our seller community. As we do our best to adapt to emerging guidelines from governments and public health organizations, you may experience delays in your orders.

How secure is my payment?

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

I’m having issues placing an order!

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service: [email protected] and we will work on resolving the issue as quickly as possible.

Do I Need an Account to Place an Order?

Yes, of course, you need an account to Place an order, and with this account, you will be able to follow everything related to your Order in addition to obtaining full support from our team with answering to all your inquiries Any Time

How much does shipping cost?

Shipping costs will vary depending on the shipping destination and the number of items that you purchase.

I need help with a late order!

Orders from our store vary by shipping location

If your order has not arrived after 30 business days, please contact customer service at : [email protected] nd we will work on resolving the issue as quickly as possible.

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.Modifying or changing an order

I’d like to cancel my order.

Because our orders are custom produced, we offer order cancellations for a short period of time “less than 24 h” after your order is placed.

My order is defective

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is materially defective, you can file a claim at https://wearix.me/file-a-claim/

Is my credit / debit card charged as soon as I order a product?

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.